Customer Care and Complaints
Pedal Ready's Customer Care Policy
We aim to meet the needs of our clients with efficiency, effectiveness and courtesy.
Pedal Ready's Complaints Procedure
Pedal Ready Cycle Training Co-operative wishes to achieve and maintain the highest standards and therefore takes complaints very seriously. Every effort should be made to deal with any complaint in an informal, sympathetic and constructive manner. This should include informing a complainant of their right to make a formal complaint and of the alternative courses of action they might take within this. Pedal Ready's objectives are:
- To respond to complaints quickly and efficiently
- To reach a clear conclusion that will be communicated to the complainant
Here is our full Complaints Procedure .